Banks Sucks

Read this article from yesterday's today:

Thrashy Tabloid News

Now this is a total outrage. Many of you will be thinking of writing petition letters in to the banks to redress this issue for the visually handicapped (VH). The various welfare associations and all of you kind-hearted (but not so intelligient) people will come upon the banks like a fist of steel, pummeling the sense out of them, so I won't need to touch on how short-changed the disabled are in this sweaty island.

Instead I'll focus on lampooning the staff of the bank involved in this fiasco. If you have read the article, we have VH guy approaching the bank for a change of his damaged ATM card which he has been using for 9 years. Now he (hereby referred to as the Victim) was probably attended to by a counter staff or customer service executive (hereby referred to as the Dumb Ass) over the phone, so let’s imagine how the conversation went:

Victim: Hi, I think my card got worn out and I need to replace it.
Dumb Ass: *hohoho this is a routine job* sure mr victim, can I have your bank account number?
Victim: 1234567
Dumb Ass: *Checks through a database which would probably infringe on every privacy laws elsewhere, but hey who cares* What’s this? It says that you are visually handicapped!
Victim: Yes, I am.

This follows with a short period of silence where the Dumb Ass contemplates on what to do next:

Dumb Ass (to him/herself): Oh dear, I have never encountered a client who is VH. Arghhh, what should I do? Maybe I should pass this case on to my manager, he/she can deal with it properly and I wouldn’t need to lose any brain cells over it.
Dumb Ass: Mr victim, as your request requires some special attention, can I get back to you later on this number?
Victim: Sure thing.

Dumb Ass approaches the manager (hereby referred to as ****wit) on this. Now it is the manager’s turn to contemplate his/her actions:

****wit (to him/herself):
Shit, what’s this? VH? Damn you Dumb****, can’t you do this yourself? Let me review my big tome of bank policies (which probably has not been edited for the past 20 years) for some guidelines. Ah yes, it says we should actively discourage them from holding ATM cards. Yes yes, these poor souls, they must be unable to take care of themselves, how do you expect them to take care of their own money, they can’t see right? And if they can’t take care of the money, it may become the bank’s responsibility when the poor soul gets cheated of his money. This means MORE WORK FOR ME TO DO!!!!! This must be avoided!!!!
****wit: So Dumb Ass, here are my instructions, go settle it.
Dumb Ass: Yes boss.

So Dumb Ass calls the Victim and regurgitates what his/her manager has told him/her:

Dumb Ass: I’m sorry Mr Victim, we’re unable to issue you a new card, this has to be done for your own ‘protection’.
Victim: But I have been using the ATM for 9 years.
Dumb Ass: Errrr errrrr, I’ll refer you to my manager.

This probably goes downhill from here to the amazingly ridiculous act of asking the victim to identify numbers on a table.

So what’s my point you ask? Ok, I recognize the bank’s ‘genuine’ intent to help the less fortunate, but the point is probably none of the staff in the bank has any real experience and contact with a person who is VH. From the policy makers to management ****wits to executive Dumb Asses. Clearly this kind of ignorance can be due to the following:

1. Lack of intent by the bank to help the disabled


2. Bloody lazy staff


3. Inflexibility

Shit man! They are your bloody customers! What they put in your bank is their hard earned dough, how dare you put restrictions on access to their own money! Go **** yourself! May you all burn in hell!

Hmmzz looks like I did touch on how short-changed the disabled are, oh ****…